Raiyan, Dhaka
It's completely clear why information is needed
To be honest, changing settings felt very easy
Verified user, 2024
Effective date: August 2026. This EK999 privacy policy explains how your information is processed, what the legal basis is, and what controls you will have, all clearly stated.
Basis for Processing
Consent, contract, and legitimate interest - these 3 bases apply.
Data protection
Data is retained in a limited way, and access controls are strong.
Cookies usage
Cookies are needed to keep session, language, and preferred settings.
Your Rights
View, correct, and restrict your own data.
When you use the EK999 App, some information is automatically collected; many Dhaka users, using bKash, Nagad, or Rocket, log in quickly, so session data must be kept secure.
See the main rules in a small table below; this helps you understand which data is collected and why, and how you can control it.
Processing purposes
Legal basis
Withdrawal methods
Create account
Sign agreement
Delete account
Session and Login
Legitimate interest
Disable browser cookies
Save preferences
Consent
Withdraw consent from settings
Help request
Contract and legitimate
Submit a support request
Security analysis
Legitimate interest
Opt out if there are no conflicts.
When is data collected in the EK999 App?
When you open the app, some basic signals are sent, including device type, language, and session status.
Without these, EK999 Login will not work properly; we mainly use them to maintain access, security, and preferred settings.
Sign-in data
Email, phone, and login history are stored.
To prevent false logins, old sessions expire after 30 minutes.
Device data
Model, browser, and operating system are recorded.
This helps the app load quickly even on slow networks.
Location hints
Dhaka or nearby areas can be identified.
This keeps language, time, and support routes correct.
Usage preferences
Theme, language, and last viewed page are remembered by cookies.
So when you log in again, setup takes less than a minute.
Why is consent-based processing required?
When you consent to cookies or notifications, some extra benefits are enabled, including remembering language, keeping the session stable, and making forms fill faster.
You can also disable consent; blocking cookies via the browser settings will not save new preferences, but the main pages will continue.
Many Bangladesh users, after quickly downloading EK999 with bKash or Nagad, change settings; you may limit consent to only necessary cookies.
Optional cookies
Analytics and preference cookies are kept separate.
Settings control
Change permissions in one click
Easy withdrawal
Preferences update on page refresh.
Secure use
Sensitive data is not stored in cookies.
How does contract-based data processing work?
When opening an account, some information is needed to fulfill the contract; otherwise EK999 Register and later EK999 Login cannot be completed properly.
In this section, user ID, contact information, and account status are kept; after your request is complete, only the necessary parts are kept.
For example, when help is requested, a ticket number and timeline are kept; whether the request is sent from Dhaka or another city, a response may take less than 10 minutes.
Account identity
Name, phone, and profile information required
Notifications
System messages and security alerts are sent.
Help record
Your issue, time, and solution are recorded
Delete
Some records can be closed when the contract ends
Which information is kept for legitimate
Logs are kept to maintain security and system status; this is not extra trouble, but a way to prevent fake logins and abuse
A benefit for you is that these logs help maintain a high 99.3% uptime and detect suspicious sessions
There are 348,261 active users on EK999 App, so system monitoring is needed; from 55,450 reviews, the recurring message is fast access and clear control
Server log
A short-term log is kept to detect errors
Prevent abuse
If abnormal activity is detected in the same session, it
Performance improvement
Where the load is slow, it can be seen
Support in 22
Language and time are set according to location
What are your rights?
You can view, correct, or delete your data; you may also request to limit processing if needed
If you want to know where data went, write to support; our team typically responds within 1 business day
Tania, Chittagong
The page stays open even with cookies off
This is the most important part for me
Verified user, 2023
Mahin, Sylhet
If you request support, you get a quick reply
There is no more delay to fix the data
Verified user, 2025
How to contact support?
If you have questions about privacy, send a direct message via email, ticket, or form—whatever way you prefer
If you want, you can send account information, cookie settings, or data deletion requests together, so you don't have to send separate messages
View us as the body link Privacy help page, Terms of Use, and Contact page If you read these together, you'll quickly understand the rules
Written request
Enter your name, account, and request
Identity
A small verification step may be required for security
Response time
General questions receive quick responses
Update notice
If the policy changes, the page will show a new date
Control over your information remains with you; for questions about EK999 App, EK999 Login, EK999 APK, EK999 Download, or EK999 Register-related data, write to support